Acronis Access Advanced - Installation Guide Manuel d'utilisateur

1 Copyright © Acronis International GmbH, 2002-2014

10 Copyright © Acronis International GmbH, 2002-2014 The Gateway Server is used by mobile clients to access both files and shares. The Access Server

100 Copyright © Acronis International GmbH, 2002-2014 a. Copy the invitation.html.erb and invitation.txt.erb files to: C:\Program Files (x86)\Group

101 Copyright © Acronis International GmbH, 2002-2014  Which port is activEcho using? Is the File Repository on the same machine? 3.4.2 The Upg

102 Copyright © Acronis International GmbH, 2002-2014 c. The installer file is named: AcronisAccessSetup.exe 4. Click Next on the Welcome Screen.

103 Copyright © Acronis International GmbH, 2002-2014 location. We recommend you do not change these installation paths. Click Next. 9. Please rev

104 Copyright © Acronis International GmbH, 2002-2014 have an existing SSL server identity certificate, it will be automatically selected. If you do

105 Copyright © Acronis International GmbH, 2002-2014 14. Click OK to exit the Configuration Utility and apply these settings. 15. You will now log

106 Copyright © Acronis International GmbH, 2002-2014 c. The installer file is named: AcronisAccessSetup.exe 4. Click Next on the Welcome Screen.

107 Copyright © Acronis International GmbH, 2002-2014 6. Click Upgrade to automatically upgrade your activEcho Server and mobilEcho Client Manageme

108 Copyright © Acronis International GmbH, 2002-2014 11. Within the Configuration Utility, the Gateway Server tab is used to configure your Acronis

109 Copyright © Acronis International GmbH, 2002-2014 Note: Acronis Access Server requires that a File Repository location be selected. This reposit

11 Copyright © Acronis International GmbH, 2002-2014 Gateway Server Overview The Gateway Server is used by mobile clients to access both files and

110 Copyright © Acronis International GmbH, 2002-2014 2. You will be asked if the existing network address for the server you are registering can b

111 Copyright © Acronis International GmbH, 2002-2014 Note: Once the server has been registered it will appear in the Gateway Servers list as regist

112 Copyright © Acronis International GmbH, 2002-2014 c. The installer file is named: AcronisAccessSetup.exe 6. Click Next on the Welcome Screen.

113 Copyright © Acronis International GmbH, 2002-2014 have been copied, press OK to continue. Note: These files are generally located at: C:\Progra

114 Copyright © Acronis International GmbH, 2002-2014 C:\Program Files (x86)\Group Logic\mobilEcho Server\Management\priority.txt 11. Select an inst

115 Copyright © Acronis International GmbH, 2002-2014 Using the Configuration Utility On the Gateway Server tab 1. For the Address field, enter th

116 Copyright © Acronis International GmbH, 2002-2014 3. Add the certificate you have been using for your activEcho server. On the File Repositor

117 Copyright © Acronis International GmbH, 2002-2014 2. Stop the mobilEcho Management Server service. 3. Run the installer and press Next on th

118 Copyright © Acronis International GmbH, 2002-2014 15. Locate the Gateway Server with a Legacy status, open the drop down menu for that gateway a

119 Copyright © Acronis International GmbH, 2002-2014 Registering your local Gateway server While on the Gateway Servers page: 1. Press the Add Ga

12 Copyright © Acronis International GmbH, 2002-2014 File Repository Overview The File Repository is used by Sync & Share functionality. If

120 Copyright © Acronis International GmbH, 2002-2014 Upgrading a Gateway Server 1. Run the Acronis Access installer on the desired server. 2. Pre

121 Copyright © Acronis International GmbH, 2002-2014 6. Review the components and press Install. 7. Once the installation finish, review the Summ

122 Copyright © Acronis International GmbH, 2002-2014 4. Disable any anti-virus software you have or it may interrupt the installation procedure re

123 Copyright © Acronis International GmbH, 2002-2014 10. Enter the password for your postgres super-user and press Next. 11. When the installation

124 Copyright © Acronis International GmbH, 2002-2014 6. Press Next to begin. 7. Read and accept the license agreement. 8. Press Install. Note: I

125 Copyright © Acronis International GmbH, 2002-2014 Configurations on the Active node 1. Configure your Gateway Server's database to be on

126 Copyright © Acronis International GmbH, 2002-2014 4. From the Resource Type drop down menu select Generic Service and press Next. 5. Make sur

127 Copyright © Acronis International GmbH, 2002-2014 4. Select the shared disk you have added and move it to the right side. 5. Press OK. For P

128 Copyright © Acronis International GmbH, 2002-2014 For the Acronis Access Gateway Server service do the following: 1. Right-click on the appropr

129 Copyright © Acronis International GmbH, 2002-2014 4. Select the PostgreSQL and Acronis Access Gateway Server services and move them to the righ

13 Copyright © Acronis International GmbH, 2002-2014 Note: Write down the administrator password, as it cannot be recovered if forgotten. Note:

130 Copyright © Acronis International GmbH, 2002-2014 4. Configure the Acronis Access Server service to listen on the IP address(es) for the Acroni

131 Copyright © Acronis International GmbH, 2002-2014 2. Install Acronis Access on the second node, but this time use the default Postgres Data loc

132 Copyright © Acronis International GmbH, 2002-2014 Note: If Redirect requests from port 80 is selected, Tomcat will listen for incoming traffic o

133 Copyright © Acronis International GmbH, 2002-2014 3. Launch the installer on the active node. 4. Disable any anti-virus software you have or i

134 Copyright © Acronis International GmbH, 2002-2014 11. Choose a location on a shared disk for the Postgres Data folder and press Next. 12. A win

135 Copyright © Acronis International GmbH, 2002-2014 2. Select Generic Service. 3. Select the proper service and press Next. 4. On the confirm

136 Copyright © Acronis International GmbH, 2002-2014 5. Press Next on the Replicate Registry Settings window. 6. On the summary window press Fini

137 Copyright © Acronis International GmbH, 2002-2014 2. Press Add and enter the following: SYSTEM\CurrentControlSet\Services\AcronisAccessPostgr

138 Copyright © Acronis International GmbH, 2002-2014 3. Click on Resource and select the shared disk you have added and the Network Name (this is

139 Copyright © Acronis International GmbH, 2002-2014 3. Click on Resource and select the PostgreSQL and Acronis Access Gateway Server services as

14 Copyright © Acronis International GmbH, 2002-2014 Going through the initial configuration process Licensing To start a trial: 1. Select Start

140 Copyright © Acronis International GmbH, 2002-2014 3. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for th

141 Copyright © Acronis International GmbH, 2002-2014 5. Configure the Acronis Access File Repository to listen on localhost and change the Filesto

142 Copyright © Acronis International GmbH, 2002-2014 7. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for th

143 Copyright © Acronis International GmbH, 2002-2014 9. Configure the Acronis Access File Repository to listen on localhost and change the Filesto

144 Copyright © Acronis International GmbH, 2002-2014 8. Press Install. Note: If you're deploying multiple Acronis Access servers, or you are

145 Copyright © Acronis International GmbH, 2002-2014 Configurations on the Active node 1. Configure your Gateway Server's database to be o

146 Copyright © Acronis International GmbH, 2002-2014 3. Select the proper service and press Next. 4. On the Confirmation window press Next. 5.

147 Copyright © Acronis International GmbH, 2002-2014 2. Select Client Access Point. 3. Enter a name for this access point. 4. Select a network.

148 Copyright © Acronis International GmbH, 2002-2014 7. On the summary window press Finish. Adding a shared disk 1. Right-click on the Acronis Ac

149 Copyright © Acronis International GmbH, 2002-2014 3. Click on Resource and select the shared disk you have added. 4. Press Apply and close th

15 Copyright © Acronis International GmbH, 2002-2014 2. Specify the root DNS name or IP address where users can access the website (starting with h

150 Copyright © Acronis International GmbH, 2002-2014 4. Press Apply and close the window. For the Acronis Access Tomcat service do the following:

151 Copyright © Acronis International GmbH, 2002-2014 3. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for th

152 Copyright © Acronis International GmbH, 2002-2014 5. Configure the Acronis Access File Repository to listen on localhost and change the Filesto

153 Copyright © Acronis International GmbH, 2002-2014 4. Open the key: DataDirectory and change the value to the path you have selected for the Pos

154 Copyright © Acronis International GmbH, 2002-2014 2. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for th

155 Copyright © Acronis International GmbH, 2002-2014 4. Configure the Acronis Access File Repository to listen on localhost and change the Filesto

156 Copyright © Acronis International GmbH, 2002-2014 6 Quick Start: Mobile Access This guide provides the essential steps for setting up a Gateway

157 Copyright © Acronis International GmbH, 2002-2014 2. Specify the root DNS name or IP address where users can access the website (starting with

158 Copyright © Acronis International GmbH, 2002-2014 LDAP Note: You can skip this section, and configure LDAP later. 1. Mark Enable LDAP.

159 Copyright © Acronis International GmbH, 2002-2014 2. Enter the DNS name or IP address of your LDAP server. 3. Enter the port of your LDAP serv

16 Copyright © Acronis International GmbH, 2002-2014 LDAP Note: You can skip this section, and configure LDAP later. 1. Mark Enable LDAP.

160 Copyright © Acronis International GmbH, 2002-2014 Note: The port 443 is the default port. If you have changed the default port, add your port nu

161 Copyright © Acronis International GmbH, 2002-2014 Creating a Data Source To create a Data source: 1. Open the Acronis Access Web Interface. 2.

162 Copyright © Acronis International GmbH, 2002-2014 8. Select the location of the data. This can be on the actual Gateway Server, on another SMB

163 Copyright © Acronis International GmbH, 2002-2014 1. Open the User policies tab. 2. Click the Add new policy button to add a new user policy.

164 Copyright © Acronis International GmbH, 2002-2014  On Android, open the Settings menu and tap Add Server. 4. Enter the Server Name or IP addr

165 Copyright © Acronis International GmbH, 2002-2014  The email guides them through the process of installing the Access Mobile Client and enteri

166 Copyright © Acronis International GmbH, 2002-2014 If their management policy requires an application lock password, they will be prompted to ent

167 Copyright © Acronis International GmbH, 2002-2014 A confirmation window may appear if your management policy restricts the storage of files in A

168 Copyright © Acronis International GmbH, 2002-2014 7 Quick Start: Sync & Share This guide provides the essential steps for setting up Sync &

169 Copyright © Acronis International GmbH, 2002-2014 4. Select the default language for the Audit Log. The current options are English, German, Fr

17 Copyright © Acronis International GmbH, 2002-2014 2. Enter the DNS name or IP address of your LDAP server. 3. Enter the port of your LDAP serve

170 Copyright © Acronis International GmbH, 2002-2014 LDAP Note: You can skip this section, and configure LDAP later. 1. Mark Enable LDAP.

171 Copyright © Acronis International GmbH, 2002-2014 2. Enter the DNS name or IP address of your LDAP server. 3. Enter the port of your LDAP serv

172 Copyright © Acronis International GmbH, 2002-2014 1. Launch you web browser and navigate to: https://myserver https://myserver, where myserver

173 Copyright © Acronis International GmbH, 2002-2014 Uploading files 1. Navigate into the new folder by clicking its name. 2. Click the Upload F

174 Copyright © Acronis International GmbH, 2002-2014 Clicking on a file or folder shows the available actions in the right sidebar. Downloading a

175 Copyright © Acronis International GmbH, 2002-2014 not be able to share the files and folders with another user. The option Sharing in the right

176 Copyright © Acronis International GmbH, 2002-2014 Sharing a single file Note: If you want to share a file or folder that was shared with you by

177 Copyright © Acronis International GmbH, 2002-2014 1. To do so, simply enter the shared folder and click on Notifications in the sidebar. 2. Se

178 Copyright © Acronis International GmbH, 2002-2014 4. Create another folder inside My Projects with a name Collaterals. 5. Place some files in

179 Copyright © Acronis International GmbH, 2002-2014 c. This will launch a web browser and show you the invite dialog. d. In the Invite others di

18 Copyright © Acronis International GmbH, 2002-2014 1.5 Clustering Acronis Access Acronis Access allows the configuration of high-availability set

180 Copyright © Acronis International GmbH, 2002-2014 4. In the Sharing lightbox, enter an email address and an appropriate text message. An email

19 Copyright © Acronis International GmbH, 2002-2014 2. Disable any anti-virus software you have or it may interrupt the installation procedure res

2 Copyright © Acronis International GmbH, 2002-2014 Copyright Statement Copyright © Acronis International GmbH, 2002-2014. All rights reserved. “Acr

20 Copyright © Acronis International GmbH, 2002-2014 9. Choose a location on a shared disk for the Postgres Data folder and press Next. 10. A wind

21 Copyright © Acronis International GmbH, 2002-2014 3. Select the machines which will be a part of this cluster group and press Finish. Configur

22 Copyright © Acronis International GmbH, 2002-2014 2. Open New and select Resource. 3. Enter a name for the service and select the correct clus

23 Copyright © Acronis International GmbH, 2002-2014 5. Make sure both of your nodes are listed as Possible owners and press Next. 6. Skip the de

24 Copyright © Acronis International GmbH, 2002-2014 3. Enter a name for the resource and select the correct cluster group. 4. From the Resource T

25 Copyright © Acronis International GmbH, 2002-2014 2. Open New and select Resource. 3. Enter a name for the resource and select the correct clu

26 Copyright © Acronis International GmbH, 2002-2014 5. Make sure both of your nodes are listed as Possible owners and press Next. 6. Skip the de

27 Copyright © Acronis International GmbH, 2002-2014 For PostgreSQL also do the following: 1. Click on the Registry Replication tab. 2. Press Add

28 Copyright © Acronis International GmbH, 2002-2014 4. Select the IP Address and Physical disk and move them to the right side. 5. Press OK. Fo

29 Copyright © Acronis International GmbH, 2002-2014 5. Press OK. Bringing the cluster group online and using the Configuration Utility 1. Right-

3 Copyright © Acronis International GmbH, 2002-2014 Table of contents 1 Installing ...

30 Copyright © Acronis International GmbH, 2002-2014 Note: If Redirect requests from port 80 is selected, Tomcat will listen for incoming traffic on

31 Copyright © Acronis International GmbH, 2002-2014 3. Complete the installation. 4. Configure your Gateway Server's database to be on a loc

32 Copyright © Acronis International GmbH, 2002-2014 Note: If Redirect requests from port 80 is selected, Tomcat will listen for incoming traffic on

33 Copyright © Acronis International GmbH, 2002-2014 2. Disable any anti-virus software you have or it may interrupt the installation procedure res

34 Copyright © Acronis International GmbH, 2002-2014 9. Choose a location on a shared disk for the Postgres Data folder and press Next. 10. A wind

35 Copyright © Acronis International GmbH, 2002-2014 3. Select the Create Empty Service or Application and press Next. Give the service group a pro

36 Copyright © Acronis International GmbH, 2002-2014 2. Select Generic Service. 3. Select the proper service and press Next. 4. On the confirma

37 Copyright © Acronis International GmbH, 2002-2014 5. Press Next on the Replicate Registry Settings window. 6. On the summary window press Finis

38 Copyright © Acronis International GmbH, 2002-2014 4. Select a network. 5. Enter the IP address and press Next. 6. On the Confirmation window

39 Copyright © Acronis International GmbH, 2002-2014 Configuring dependencies 1. Double click on the Acronis Access Service group. For PostgreSQL a

4 Copyright © Acronis International GmbH, 2002-2014 7 Quick Start: Sync & Share ...

40 Copyright © Acronis International GmbH, 2002-2014 2. Press Add and enter the following: SYSTEM\CurrentControlSet\Services\AcronisAccessPostgre

41 Copyright © Acronis International GmbH, 2002-2014 3. Click on Resource and select the shared disk you have added and the Network Name (this is t

42 Copyright © Acronis International GmbH, 2002-2014 3. Click on Resource and select the PostgreSQL and Acronis Access Gateway Server services as d

43 Copyright © Acronis International GmbH, 2002-2014 3. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for the

44 Copyright © Acronis International GmbH, 2002-2014 5. Configure the Acronis Access File Repository to listen on localhost and change the Filestor

45 Copyright © Acronis International GmbH, 2002-2014 7. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for the

46 Copyright © Acronis International GmbH, 2002-2014 9. Configure the Acronis Access File Repository to listen on localhost and change the Filestor

47 Copyright © Acronis International GmbH, 2002-2014 Note: If you're deploying multiple Acronis Access servers, or you are installing a non-sta

48 Copyright © Acronis International GmbH, 2002-2014 2. Select Create empty role. Give the role a proper name. (e.g. Acronis Access, AAS Cluster)

49 Copyright © Acronis International GmbH, 2002-2014 Adding all of the necessary services to the Acronis Access role Complete the following procedu

5 Copyright © Acronis International GmbH, 2002-2014 1 Installing In this section Requirements ...

50 Copyright © Acronis International GmbH, 2002-2014 3. Select the proper service and press Next. 4. On the Confirmation window press Next. 5. O

51 Copyright © Acronis International GmbH, 2002-2014 2. Select Client Access Point. 3. Enter a name for this access point. 4. Select a network.

52 Copyright © Acronis International GmbH, 2002-2014 7. On the summary window press Finish. Adding a shared disk 1. Right-click on the Acronis Acc

53 Copyright © Acronis International GmbH, 2002-2014 3. Click on Resource and select the shared disk you have added. 4. Press Apply and close the

54 Copyright © Acronis International GmbH, 2002-2014 4. Press Apply and close the window. For the Acronis Access Tomcat service do the following:

55 Copyright © Acronis International GmbH, 2002-2014 3. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for the

56 Copyright © Acronis International GmbH, 2002-2014 5. Configure the Acronis Access File Repository to listen on localhost and change the Filestor

57 Copyright © Acronis International GmbH, 2002-2014 4. Open the key: DataDirectory and change the value to the path you have selected for the Post

58 Copyright © Acronis International GmbH, 2002-2014 2. Configure the Acronis Access Gateway Server service to listen on the IP address(es) for the

59 Copyright © Acronis International GmbH, 2002-2014 4. Configure the Acronis Access File Repository to listen on localhost and change the Filestor

6 Copyright © Acronis International GmbH, 2002-2014 Supported OS's:  iOS 6 or later  Android 2.2 or later (Devices with x86 processor arch

60 Copyright © Acronis International GmbH, 2002-2014 3 Upgrading In this section Upgrading from Acronis Access to a newer version ...

61 Copyright © Acronis International GmbH, 2002-2014 8. You will be prompted to open the Configuration Utility, press OK. 9. Verify that none of

62 Copyright © Acronis International GmbH, 2002-2014 Upgrade your version of mobilEcho to version 4.5 before proceeding with the upgrade to Acronis

63 Copyright © Acronis International GmbH, 2002-2014 Installing and upgrading mobilEcho on a Windows Failover Cluster is a complicated process. The

64 Copyright © Acronis International GmbH, 2002-2014 automatically within the mobilEcho app. With the release of Acronis Access, these two manageme

65 Copyright © Acronis International GmbH, 2002-2014 Earlier versions of mobilEcho stored mobilEcho File Access Server settings and configured Volum

66 Copyright © Acronis International GmbH, 2002-2014 Email Templates If you have customized the email template used for the mobilEcho Enrollment In

67 Copyright © Acronis International GmbH, 2002-2014 6. Assign this folder to a collection of Active Directory (AD) users or groups so that it auto

68 Copyright © Acronis International GmbH, 2002-2014 Once this configuration is performed, you can take advantage of user and group policies, per-de

69 Copyright © Acronis International GmbH, 2002-2014 Important notes on Scenario 4 – Load Balanced mobilEcho File Access Servers If you are running

7 Copyright © Acronis International GmbH, 2002-2014 If you want to allow mobile devices access from outside your firewall, there are several option

70 Copyright © Acronis International GmbH, 2002-2014 When upgrading to Acronis Access, your mobilEcho File Access Server is upgraded to an Acronis A

71 Copyright © Acronis International GmbH, 2002-2014 5. Please accept the license agreement. 6. Click the Upgrade option to automatically upgra

72 Copyright © Acronis International GmbH, 2002-2014 7. Select an installation location for the Acronis Access components being installed. If you a

73 Copyright © Acronis International GmbH, 2002-2014 9. Please review the services being installed and upgraded. Then click Install to begin the up

74 Copyright © Acronis International GmbH, 2002-2014 IMPORTANT NOTE: If you do not proceed with this configuration step, your mobilEcho server will

75 Copyright © Acronis International GmbH, 2002-2014 13. The Access Server tab is used to configure your Acronis Access Server’s network address, po

76 Copyright © Acronis International GmbH, 2002-2014 If you would like to try out activEcho in the future, you may want to select a location on a da

77 Copyright © Acronis International GmbH, 2002-2014 Note: Most of the settings in the SMTP, General Settings and LDAP pages should already be prese

78 Copyright © Acronis International GmbH, 2002-2014 a. You will be prompted to configure the SMTP settings used by the Access Server to send email

79 Copyright © Acronis International GmbH, 2002-2014 Working with your mobilEcho Gateway Server Your Gateway Server is automatically registered dur

8 Copyright © Acronis International GmbH, 2002-2014 Note: You can support an unsecure version of Internet Explorer 8 if necessary by following the C

80 Copyright © Acronis International GmbH, 2002-2014 There are no longer “Volumes” in mobilEcho 5.0. Instead of using Volumes to share data sources,

81 Copyright © Acronis International GmbH, 2002-2014 You can also begin to create and use client policies and officially enroll users with your serv

82 Copyright © Acronis International GmbH, 2002-2014 c. The installer file is named: AcronisAccessSetup.exe 4. Click Next on the Welcome Screen.

83 Copyright © Acronis International GmbH, 2002-2014 Note: Do not choose Custom and install only the Acronis Access Gateway Server. The Acronis Acce

84 Copyright © Acronis International GmbH, 2002-2014 Note: It is not recommended that you alter the PostgresSQL install location or port. 9. Pleas

85 Copyright © Acronis International GmbH, 2002-2014 10. Once installation has completed, a summary of the components installed is shown. Click Exit

86 Copyright © Acronis International GmbH, 2002-2014 Note: You existing settings are retained. Please confirm that these settings match your existin

87 Copyright © Acronis International GmbH, 2002-2014 This repository is used by Acronis’ activEcho file sync and share features. These features will

88 Copyright © Acronis International GmbH, 2002-2014 Note: Most of the settings in the SMTP, General Settings and LDAP pages should already be prese

89 Copyright © Acronis International GmbH, 2002-2014 a. You will be prompted to configure the SMTP settings used by the Access Server to send email

9 Copyright © Acronis International GmbH, 2002-2014 Note: If you're deploying multiple Acronis Access servers, or you are installing a non-stan

90 Copyright © Acronis International GmbH, 2002-2014 All the existing Folders configured in the mobilEcho 4.5 Client Management Administrator are f

91 Copyright © Acronis International GmbH, 2002-2014 In this scenario, you should only have one Windows Server running the Acronis Access console an

92 Copyright © Acronis International GmbH, 2002-2014 5. Enter the 12 digit Administration Key (including dashes) into the registration form and cli

93 Copyright © Acronis International GmbH, 2002-2014 There are no longer “Volumes” in mobilEcho 5.0. Instead of using Volumes to share data sources,

94 Copyright © Acronis International GmbH, 2002-2014 As shown below, the 4 existing Volumes from this mobilEcho 4.5 server were imported into the Fo

95 Copyright © Acronis International GmbH, 2002-2014 In this scenario, you have a multiple Windows servers running mobilEcho 4.5 or earlier. One ser

96 Copyright © Acronis International GmbH, 2002-2014 2. Run the Acronis Access installer on the desired server. 3. Press Next on the Welcome scree

97 Copyright © Acronis International GmbH, 2002-2014 6. Select only the Acronis Access Gateway Server component and press Next. 7. The rest of th

98 Copyright © Acronis International GmbH, 2002-2014 10. You will be asked if the existing network address for the server you are registering can be

99 Copyright © Acronis International GmbH, 2002-2014 14. All management of this Gateway Server is now done from within Acronis Access Server web con